Troubleshoot Cluster Setup

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If you're having trouble starting or scaling your cluster, this page will help you troubleshoot the issue.

To use this guide, it's important to understand some of CockroachDB's terminology:

• A Cluster acts as a single logical database, but is actually made up of many cooperating nodes.
• Nodes are single instances of the cockroach binary running on a machine. It's possible (though atypical) to have multiple nodes running on a single machine.

Cannot run a single-node CockroachDB cluster

Try running:

$ cockroach start-single-node --insecure --logtostderr

If the process exits prematurely, check for the following:

An existing storage directory

When starting a node, the directory you choose to store the data in also contains metadata identifying the cluster the data came from. This causes conflicts when you've already started a node on the server, have quit cockroach, and then tried to start another cluster using the same directory. Because the existing directory's cluster ID doesn't match the new cluster ID, the node cannot start.

Solution: Disassociate the node from the existing directory where you've stored CockroachDB data. For example, you can do either of the following:

• Choose a different directory to store the CockroachDB data:
  

  $ cockroach start-single-node --store=<new directory> --insecure
  

• Remove the existing directory and start the node again:

  $ rm -r cockroach-data/
  

  $ cockroach start-single-node --insecure --logtostderr
  

Toolchain incompatibility

The components of the toolchain might have some incompatibilities that need to be resolved. For example, a few months ago, there was an incompatibility between Xcode 8.3 and Go 1.8 that caused any Go binaries created with that toolchain combination to crash immediately.

Incompatible CPU

If the cockroach process had exit status 132 (SIGILL), it attempted to use an instruction that is not supported by your CPU. Non-release builds of CockroachDB may not be able to run on older hardware platforms than the one used to build them. Release builds should run on any x86-64 CPU.

Default ports already in use

Other services may be running on port 26257 or 8080 (CockroachDB's default --listen-addr port and --http-addr port respectively). You can either stop those services or start your node with different ports, specified in the --listen-addr and --http-addr flags.

If you change the port, you will need to include the --port=<specified port> flag in each subsequent cockroach command or change the COCKROACH_PORT environment variable.

Single-node networking issues

Networking issues might prevent the node from communicating with itself on its hostname. You can control the hostname CockroachDB uses with the --listen-addr flag.

If you change the host, you will need to include --host=<specified host> in each subsequent cockroach command.

CockroachDB process hangs when trying to start a node in the background

See Why is my process hanging when I try to start it in the background?

Cannot run SQL statements using built-in SQL client

If the CockroachDB node appeared to start successfully, in a separate terminal run:

$ cockroach sql --insecure -e "show databases"

You should see a list of the built-in databases:

  database_name
+---------------+
  defaultdb
  postgres
  system
(3 rows)

If you’re not seeing the output above, check for the following:

• connection refused error, which indicates you have not included some flag that you used to start the node. We have additional troubleshooting steps for this error here.
• The node crashed. To ascertain if the node crashed, run ps | grep cockroach to look for the cockroach process. If you cannot locate the cockroach process (i.e., it crashed), file an issue, including the logs from your node and any errors you received.

Cannot run a multi-node CockroachDB cluster on the same machine

If you are trying to run all nodes on the same machine, you might get the following errors:

Store directory already exists

ERROR: could not cleanup temporary directories from record file: could not lock temporary directory /Users/amruta/go/src/github.com/cockroachdb/cockroach/cockroach-data/cockroach-temp301343769, may still be in use: IO error: While lock file: /Users/amruta/go/src/github.com/cockroachdb/cockroach/cockroach-data/cockroach-temp301343769/TEMP_DIR.LOCK: Resource temporarily unavailable

Explanation: When starting a new node on the same machine, the directory you choose to store the data in also contains metadata identifying the cluster the data came from. This causes conflicts when you've already started a node on the server and then tried to start another cluster using the same directory.

Solution: Choose a different directory to store the CockroachDB data.

Port already in use

ERROR: cockroach server exited with error: consider changing the port via --listen-addr: listen tcp 127.0.0.1:26257: bind: address already in use

Solution: Change the --port, --http-port flags for each new node that you want to run on the same machine.

Cannot join a node to an existing CockroachDB cluster

Store directory already exists

When joining a node to a cluster, you might receive one of the following errors:

no resolvers found; use --join to specify a connected node

node belongs to cluster {"cluster hash"} but is attempting to connect to a gossip network for cluster {"another cluster hash"}

Explanation: When starting a node, the directory you choose to store the data in also contains metadata identifying the cluster the data came from. This causes conflicts when you've already started a node on the server, have quit the cockroach process, and then tried to join another cluster. Because the existing directory's cluster ID doesn't match the new cluster ID, the node cannot join it.

Solution: Disassociate the node from the existing directory where you've stored CockroachDB data. For example, you can do either of the following:

• Choose a different directory to store the CockroachDB data:
  

  $ cockroach start --store=<new directory> --join=<cluster host> <other flags>
  

• Remove the existing directory and start a node joining the cluster again:

  $ rm -r cockroach-data/
  

  $ cockroach start --join=<cluster host>:26257 <other flags>  
  

Incorrect --join address

If you try to add another node to the cluster, but the --join address is not pointing at any of the existing nodes, then the process will never complete, and you'll see a continuous stream of warnings like this:

W180817 17:01:56.506968 886 vendor/google.golang.org/grpc/clientconn.go:942 Failed to dial localhost:20000: grpc: the connection is closing; please retry.  
W180817 17:01:56.510430 914 vendor/google.golang.org/grpc/clientconn.go:1293 grpc: addrConn.createTransport failed to connect to {localhost:20000 0 <nil>}. Err :connection error: desc = "transport: Error while dialing dial tcp [::1]:20000: connect: connection refused". Reconnecting…

Explanation: These warnings tell you that the node cannot establish a connection with the address specified in the --join flag. Without a connection to the cluster, the node cannot join.

Solution: To successfully join the node to the cluster, start the node again, but this time include a correct --join address.

Client connection issues

If a client cannot connect to the cluster, check basic network connectivity (ping), port connectivity (telnet), and certificate validity.

Networking issues

Most networking-related issues are caused by one of two issues:

• Firewall rules, which require your network administrator to investigate
• Inaccessible hostnames on your nodes, which can be controlled with the --listen-addr and --advertise-addr flags on cockroach start

Solution:

To check your networking setup:

1. Use ping. Every machine you are using as a CockroachDB node should be able to ping every other machine, using the hostnames or IP addresses used in the --join flags (and the --advertise-host flag if you are using it).

2. If the machines are all pingable, check if you can connect to the appropriate ports. With your CockroachDB nodes still running, log in to each node and use telnet ornc to verify machine to machine connectivity on the desired port. For instance, if you are running CockroachDB on the default port of 26257, run either:

   • telnet <other-machine> 26257
   • nc <other-machine> 26257

Both telnet and nc will exit immediately if a connection cannot be established. If you are running in a firewalled environment, the firewall might be blocking traffic to the desired ports even though it is letting ping packets through.

To efficiently troubleshoot the issue, it's important to understand where and why it's occurring. We recommend checking the following network-related issues:

• By default, CockroachDB advertises itself to other nodes using its hostname. If your environment doesn't support DNS or the hostname is not resolvable, your nodes cannot connect to one another. In these cases, you can:
  • Change the hostname each node uses to advertises itself with --advertise-addr
  • Set --listen-addr=<node's IP address> if the IP is a valid interface on the machine
• Every node in the cluster should be able to ping each other node on the hostnames or IP addresses you use in the --join, --listen-addr, or --advertise-addr flags.
• Every node should be able to connect to other nodes on the port you're using for CockroachDB (26257 by default) through telnet or nc:
  • telnet <other node host> 26257
  • nc <other node host> 26257

Again, firewalls or hostname issues can cause any of these steps to fail.

Network partition

If the Admin UI lists any dead nodes on the Cluster Overview page, then you might have a network partition.

Explanation: A network partition prevents nodes from communicating with each other in one or both directions. This can be due to a configuration problem with the network, such as when allowlisted IP addresses or hostnames change after a node is torn down and rebuilt. In a symmetric partition, node communication is broken in both directions. In an asymmetric partition, node communication works in one direction but not the other.

The effect of a network partition depends on which nodes are partitioned, where the ranges are located, and to a large extent, whether localities are defined. If localities are not defined, a partition that cuts off at least (n-1)/2 nodes will cause data unavailability.

Solution:

To identify a network partition:

1. Access the Network Latency page of the Admin UI.
2. In the Latencies table, check for nodes with no connections. This indicates that a node cannot communicate with another node, and might indicate a network partition.

Authentication issues

Missing certificate

If you try to add a node to a secure cluster without providing the node's security certificate, you will get the following error:

problem with CA certificate: not found  
*  
* ERROR: cannot load certificates.  
* Check your certificate settings, set --certs-dir, or use --insecure for insecure clusters.  
*  
* problem with CA certificate: not found  
*  
Failed running "start"

Explanation: The error tells you that because the cluster is secure, it requires the new node to provide its security certificate in order to join.

Solution: To successfully join the node to the cluster, start the node again, but this time include the --certs-dir flag

Certification expiration

If you’re running a secure cluster, be sure to monitor your certificate expiration. If one of the inter-node certificates expires, nodes will no longer be able to communicate which can look like a network partition.

To check the certificate expiration date:

1. Access the Admin UI.
2. Click the gear icon on the left-hand navigation bar to access the Advanced Debugging page.
3. Scroll down to the Even More Advanced Debugging section. Click All Nodes. The Node Diagnostics page appears. Click the certificates for each node and check the expiration date for each certificate in the Valid Until field.

Client password not set

While connecting to a secure cluster as a user, CockroachDB first checks if the client certificate exists in the cert directory. If the client certificate doesn’t exist, it prompts for a password. If password is not set and you press Enter, the connection attempt fails, and the following error is printed to stderr:

Error: pq: invalid password  
Failed running "sql"

Solution: To successfully connect to the cluster, you must first either generate a client certificate or create a password for the user.

Cannot create new connections to cluster for up to 40 seconds after a node dies

When a node dies abruptly and/or loses its network connection to the cluster, the following behavior can occur:

1. For a period of up to 40 seconds, clients trying to connect with username and password authentication cannot create new connections to any of the remaining nodes in the cluster.
2. Applications start timing out when trying to connect to the cluster during this window.

The reason this happens is as follows:

• Username and password information is stored in a system range.
• Since all system ranges are located near the beginning of the keyspace, the system range containing the username/password info can sometimes be colocated with another system range that is used to determine node liveness.
• If the username/password info and the node liveness record are stored together as described above, it can take extra time for the lease on this range to be transferred to another node. Normally, lease transfers take about 10 seconds, but in this case it may require multiple rounds of consensus to determine that the node in question is actually dead (the node liveness record check may be retried several times before failing).

The solution is to add connection retry logic to your application.

Clock sync issues

Node clocks are not properly synchronized

See the following FAQs:

• What happens when node clocks are not properly synchronized
• How can I tell how well node clocks are synchronized

Capacity planning issues

Following are some of the possible issues you might have while planning capacity for your cluster:

• Running CPU at close to 100% utilization with high run queue will result in poor performance.
• Running RAM at close to 100% utilization triggers Linux OOM and/or swapping that will result in poor performance or stability issues.
• Running storage at 100% capacity causes writes to fail, which in turn can cause various processes to stop.
• Running storage at 100% utilization read/write will causes poor service time.
• Running network at 100% utilization causes response between databases and client to be poor.

Solution: Access the Admin UI and navigate to Metrics > Hardware dashboard to monitor the following metrics:

First, check adequate capacity was available for the incident for the following components.

Check Near Out of Capacity Conditions:

Storage issues

Disks filling up

Like any database system, if you run out of disk space the system will no longer be able to accept writes. Additionally, a CockroachDB node needs a small amount of disk space (a few GBs to be safe) to perform basic maintenance functionality. For more information about this issue, see:

• Why is memory usage increasing despite lack of traffic?
• Why is disk usage increasing despite lack of writes?
• Can I reduce or disable the storage of timeseries data?

Memory issues

Suspected memory leak

A CockroachDB node will grow to consume all of the memory allocated for its cache. The default size for the cache is ¼ of physical memory which can be substantial depending on your machine configuration. This growth will occur even if your cluster is otherwise idle due to the internal metrics that a CockroachDB cluster tracks. See the --cache flag in cockroach start.

CockroachDB memory usage has 3 components:

• Go allocated memory: Memory allocated by the Go runtime to support query processing and various caches maintained in Go by CockroachDB. These caches are generally small in comparison to the RocksDB cache size. If Go allocated memory is larger than a few hundred megabytes, something concerning is going on.
• CGo allocated memory: Memory allocated by the C/C++ libraries linked into CockroachDB and primarily concerns RocksDB and the RocksDB block cache. This is the “cache” mentioned in the note above. The size of CGo allocated memory is usually very close to the configured cache size.
• Overhead: The process resident set size minus Go/CGo allocated memory.

If Go allocated memory is larger than a few hundred megabytes, you might have encountered a memory leak. Go comes with a built-in heap profiler which is already enabled on your CockroachDB process. See this excellent blog post on profiling Go programs.

Solution: To determine Go/CGo allocated memory:

1. Access the Admin UI.

2. Navigate to Metrics > Runtime dashboard, and check the Memory Usage graph.

3. On hovering over the graph, the values for the following metrics are displayed:

• If CGo allocated memory is larger than the configured cache size, file an issue.
• If the resident set size (RSS) minus Go/CGo total memory is larger than 100 megabytes, file an issue.

Node crashes because of insufficient memory

Often when a node exits without a trace or logging any form of error message, we’ve found that it is the operating system stopping it suddenly due to low memory. So if you're seeing node crashes where the logs just end abruptly, it's probably because the node is running out of memory. On most Unix systems, you can verify if the cockroach process was stopped because the node ran out of memory by running:

$ sudo dmesg | grep -iC 3 "cockroach"

If the command returns the following message, then you know the node crashed due to insufficient memory:

$ host kernel: Out of Memory: Killed process <process_id> (cockroach).

To rectify the issue, you can either run the cockroachdb process on another node with sufficient memory, or reduce the cockroachdb memory usage.

Decommissioning issues

Decommissioning process hangs indefinitely

Explanation: Before decommissioning a node, you need to make sure other nodes are available to take over the range replicas from the node. If no other nodes are available, the decommission process will hang indefinitely.

Solution: Confirm that there are enough nodes with sufficient storage space to take over the replicas from the node you want to remove.

Decommissioned nodes displayed in UI forever

By design, decommissioned nodes are displayed in the Admin UI forever. We retain the list of decommissioned nodes for the following reasons:

• Decommissioning is not entirely free, so showing those decommissioned nodes in the UI reminds you of the baggage your cluster will have to carry around forever.
• It also explains to future administrations why your node IDs have gaps (e.g., why the nodes are numbered n1, n2, and n8).

You can follow the discussion here: https://github.com/cockroachdb/cockroach/issues/24636

Replication issues

Admin UI shows under-replicated/unavailable ranges

When a CockroachDB node dies (or is partitioned) the under-replicated range count will briefly spike while the system recovers.

Explanation: CockroachDB uses consensus replication and requires a quorum of the replicas to be available in order to allow both writes and reads to the range. The number of failures that can be tolerated is equal to (Replication factor - 1)/2. Thus CockroachDB requires (n-1)/2 nodes to achieve quorum. For example, with 3x replication, one failure can be tolerated; with 5x replication, two failures, and so on.

• Under-replicated Ranges: When a cluster is first initialized, the few default starting ranges will only have a single replica, but as soon as other nodes are available, they will replicate to them until they've reached their desired replication factor. If a range does not have enough replicas, the range is said to be "under-replicated".

• Unavailable Ranges: If a majority of a range's replicas are on nodes that are unavailable, then the entire range is unavailable and will be unable to process queries.

Solution:

To identify under-replicated/unavailable ranges:

1. Access the Admin UI.

2. On the Cluster Overview page, check the Replication Status. If the Under-replicated ranges or Unavailable ranges count is non-zero, then you have under-replicated or unavailable ranges in your cluster.

3. Check for a network partition: Click the gear icon on the left-hand navigation bar to access the Advanced Debugging page. On the Advanced Debugging page, click Network Latency. In the Latencies table, check if any cells are marked as “X”. If yes, it indicates that the nodes cannot communicate with those nodes, and might indicate a network partition. If there's no partition, and there's still no upreplication after 5 mins, then file an issue.

Add nodes to the cluster:

On the Admin UI’s Cluster Overview page, check if any nodes are down. If the number of nodes down is less than (n-1)/2, then that is most probably the cause of the under-replicated/unavailable ranges. Add nodes to the cluster such that the cluster has the required number of nodes to replicate ranges properly.

If you still see under-replicated/unavailable ranges on the Cluster Overview page, investigate further:

1. Access the Admin UI
2. Click the gear icon on the left-hand navigation bar to access the Advanced Debugging page.
3. Click Problem Ranges.
4. In the Connections table, identify the node with the under-replicated/unavailable ranges and click the node ID in the Node column.
5. To view the Range Report for a range, click on the range number in the Under-replicated (or slow) table or Unavailable table.
6. On the Range Report page, scroll down to the Simulated Allocator Output section. The table contains an error message which explains the reason for the under-replicated range. Follow the guidance in the message to resolve the issue. If you need help understanding the error or the guidance, file an issue. Please be sure to include the full range report and error message when you submit the issue.

Node liveness issues

"Node liveness" refers to whether a node in your cluster has been determined to be "dead" or "alive" by the rest of the cluster. This is achieved using checks that ensure that each node connected to the cluster is updating its liveness record. This information is shared with the rest of the cluster using an internal gossip protocol.

Common reasons for node liveness issues include:

• Heavy I/O load on the node. Because each node needs to update a liveness record on disk, maxing out disk bandwidth can cause liveness heartbeats to be missed. See also: Capacity planning issues.
• Outright I/O failure due to a disk stall. This will cause node liveness issues for the same reasons as listed above.
• Any Networking issues with the node.

The Admin UI provides several ways to check for node liveness issues in your cluster:

• Check node heartbeat latency
• Check node liveness record last update
• Check command commit latency

Check node heartbeat latency

To check node heartbeat latency:

1. In the Admin UI, select the Metrics tab from the left-hand side of the page.

2. From the metrics page, select Dashboard: Distributed from the dropdown at the top of the page.

3. Scroll down the metrics page to find the Node Heartbeat Latency: 99th percentile and Node Heartbeat Latency: 90th percentile graphs.

Expected values for a healthy cluster: Less than 100ms in addition to the network latency between nodes in the cluster.

Check node liveness record last update

To see when a node last updated its liveness record:

1. Go to the Node Diagnostics page of the Admin UI, which lives at:

   https://yourcluster.yourdomain/#/reports/nodes

2. On the Node Diagnostics page, you will see a table listing information about the nodes in your cluster. To see when a node last updated its liveness record, check the Updated at field at the bottom of that node's column.

Expected values for a healthy cluster: When you load this page, the Updated at field should be within 4.5 seconds of the current time. If it's higher than that, you will see errors in the logs.

Check command commit latency

A good signal of I/O load is the Command Commit Latency in the Storage section of the dashboards. This dashboard measures how quickly Raft commands are being committed by nodes in the cluster.

To view command commit latency:

1. In the Admin UI, select the Metrics tab from the left-hand side of the page.

2. From the Metrics page, select Dashboard: Storage from the dropdown at the top of the page.

3. Scroll down the metrics page to find the Command Commit Latency: 90th percentile and Command Commit Latency: 99th percentile graphs.

Expected values for a healthy cluster: On SSDs, this should be between 1 and 100 milliseconds. On HDDs, this should be no more than 1 second. Note that we strongly recommend running CockroachDB on SSDs.

Check for under-replicated or unavailable data

To see if any data is under-replicated or unavailable in your cluster, use the system.replication_stats report as described in Replication Reports.

Check for replication zone constraint violations

To see if any of your cluster's data placement constraints are being violated, use the system.replication_constraint_stats report as described in Replication Reports.

Check for critical localities

To see which of your localities (if any) are critical, use the system.replication_critical_localities report as described in Replication Reports. A locality is "critical" for a range if all of the nodes in that locality becoming unreachable would cause the range to become unavailable. In other words, the locality contains a majority of the range's replicas.

Something else?

If we do not have a solution here, you can try using our other support resources, including:

• StackOverflow
• CockroachDB Community Forum
• Chatting with our developers on Slack

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